FAQs

• We are a legitimate lettings agent who are committed to and bound by a code of practice as members of UK Association of Letting Agents (UKALA), Membership No. 145671
• Feel free to contact UKALA or visit them online UKALA and enter the membership number in the search field to verify.
• We are also members of the Property Redress Scheme (PRS)

We hold client money protection cover with CM Protect, which protects landlords and tenants against the theft of their money, while in the custody and control of an agent.

We also have professional indemnity cover underwritten by Hiscox Insurance Company.

We would never intentionally do anything wrong to warrant you having to resort to taking action using one of the above measures, but the covers are in place for your protection and peace of mind.

The entire deposit will be forfeited.

The reservation fee will be refunded to you in full, within 48 hours.

Please note: Found will not accept a reservation fee unless it is confident you have a high chance of success (subject to your application form being true and accurate), following the screening questions answered prior to the viewing.

All personal information supplied to us will be kept in the strictest confidence and held in accordance with General Data Protection Regulation (GDPR). Once you have submitted the application form, you authorise us to share this information with the landlord in order for us to obtain their approval for the tenancy.

Digitally signed online. You will receive a draft tenancy agreement by email for your review from Goodlord, followed by the final tenancy agreement once you have successfully passed referencing, for your digital signature. No need to print, just sign and send.

Once all parties have signed, it will be automatically sent to the landlord for signature. Finally, you will receive a completed copy of the agreement, which in its electronic form is legally binding.

The Government requires the Landlord to check that you have a legal right to rent their property in England. This involves you providing a right to rent share code to the referencing agency and also producing your physical passport for verification.

Your rent is payable monthly in advance in accordance with your Tenancy Agreement.  All tenants are jointly liable for all rent.  Do not pay odd amounts. The rent payment should be set up as a standing order, with the money to come out three (3) days before the due date allowing for bank holidays and weekends to ensure payment is received on the due date.

Regardless of when the tenancy agreement commences, the rent will always be due and payable on the 1^st of every month.

A pro rata calculation will be done for tenancies that start during the month, to take the rent up to and including the day prior to the 1^st of the next month.

The pro rata amount will be paid with the initial months rent at the commencement of the tenancy.

If, for any reason, you are experiencing difficulty and you know your standing order will not go through in any given month, due toinsufficient funds in your account, please contact our officeimmediately.

Send us an email or WhatsApp message describing the issue together with photos where possible.

Please let us know at least eight (8) weeks prior to expiry of the tenancy agreement, you would like to continue renting the property. We will get instructions from the Landlord regarding renewal and subject to approval, we will prepare a new tenancy agreement for you to sign.

You would be responsible for finding a suitable tenant to replace the person vacating andvtake over the tenancy agreement.

The prospective tenant will need to submit an application for tenancy, go through tenant referencing, be recommended for approval by the referencing agency and be approved by the Landlord.

An inspection will be carried out to assess the condition against the original check-in report and providing there is no change in condition aside from fair wear and tear, the incoming tenant will need to agree to be bound by the original check-in report.
A new five (5) week deposit will be taken from the new tenant and upon receipt will replace the original deposit that will be repaid from the Deposit Protection Service.

We will draft a new tenancy agreement for the remaining or new term, for signature by the existing and new tenant.

We hope that you enjoy your new home and have a trouble free tenancy. We will do whatever we can to make your experience a positive and enjoyable one.

Should you have any questions that are not answered above, please feel free to contact our office on 020 3637 0888 and we will be happy to answer them.